Certified
project management professional [PMP] with over twenty years of experience working
with complex, integrated systems across legal, retail, printing and government
clients.
EXPERIENCE
|
Dec
2019-Present Senior Product
Management Specialist, Fragomen, Pittsburgh, PA
|
- Responsible for
OCR (Optical Character Recognition) using ABBYY software and RPA
(Robotic Process Automation) products using UIPath software
- Delivered brand
new OCR and RPA environments during the pandemic, despite shifting
priorities and resource availability
- Created a custom
architecture and implementation plan after reviewing industry best
practices, Fragomen standards, and recommendations from key vendor
partners
- Achieved approximately
90% recognition of key US Custom and Immigration Services documents
(129/539/765 Approvals and Receipts) automatically so they can be processed
and attached to Fragomen’s proprietary case management system
- Supporting first
phase of OCR live with the Pittsburgh mailroom processing these
documents for certain clients, with plans for expansion to more clients,
other mailrooms and new processes to be identified
- Developed RPA
roadmap to allow RPA to be used to automate key, repetitive business
processes such as completion of government forms based on information already
in the case management system
|
|
Jan
2017-Dec 2019 Program
and Solution Manager, American Eagle Outfitters (Contract), Pittsburgh, PA
|
|
|
- Managed program
portfolio for Stores Infrastructure (SI) team, responsible for both day
to day support and new initiatives supporting over one thousand retail
stores in North America and Asia Pacific
- Coordinate SI
team with other AEO and vendor organizations on several key future store
architecture decisions including new in store registers and server and
selection of new POS
- Organized an
enterprise wide refresh of in-store servers (affecting nearly of the
1000+ AEO stores) where all In Store Processing (ISP) virtual machines
were upgraded from Windows 2012 to Windows 2016 completely remotely
without any staff on site
- Created
detailed checklists for the end to end process, from the downloading of
20+ gigs of data over unreliable connections prior to the refresh, to a
step by step process on the day of refresh and tracking and reporting
to the CIO daily of the status of the project
- Despite delays
due to changes required in the Oracle POS stack installed on the ISP,
the team was able to complete the refresh prior to the end of support
for Windows 2012
|
|
|
Feb 2016-Dec 2016
Sabbatical
|
|
|
- Traveled throughout
Asia, US, Canada and Europe
|
|
|
Apr 2012-Jan 2016
I/T
Director, Knepper Press, Clinton, PA
|
|
|
- Created and
staffed new IT department for 200 employee, >$30M annual revenue
corporation
- Architected and
led migration to new virtual infrastructure from existing physical
servers
- Upgraded key
enterprise IT systems including Kodak Prinergy, Xerox XMPie and VeraCore
ProMail
- Modernized IT
systems as client needs migrated from static print to integrated
marketing campaigns requiring variable data-driven content and custom
web sites with backend fulfillment capabilities
|
|
|
|
|
Jun 1998-Mar 2012 I/T
Specialist, Consultant and Project Manager, IBM Global Services, Armonk, NY
|
|
- Worked for multiple
internal and external clients in various roles, including:
- Infrastructure
Team Lead for a Department of Defense client
- Collaboration
System Administrator for a school district
- Enterprise PC
Refresh Technical Manager for a health system
- Electronic Patient
Record Deployment Site Lead for a Department of Defense client
- Video
Conferencing and On Demand System Project Manager for a school district
- Application
Development and Maintenance Project Manager for a chemicals company
Highlights of IBM
career includes:
- Installation,
configuration, security and operational management of several multi-tier,
multi-environment WebSphere Portal based system.
- Integrated
WebSphere Portal with other IBM software packages such as Lotus
Quickplace and Connections and external systems such as Microsoft Active
Directory.
- Secured a
complex Department of Defense (DOD) system by following security
technical implementation guides (STIG) provided by DISA, receiving ATO (Authority
to Operate) to go live
- Supported
development team Java code releases, and coordinated with testing team
and client to identify and resolve issues using Rational toolset
- Designed,
programmed and implemented a custom web-based deployment tracking system
using PHP and MySQL, that successfully tracked over six thousand PCs to
hundreds of client locations
- Managed
development of a customized digital asset management (DAM) system,
storing and making video content available on demand for all teachers in
a large school district
- Successfully
transitioned support for approximately a hundred custom applications
from an in house client team to new contractors within one month (due to
unexpected resignation of team)
|
|
CERTIFICATION,
EDUCATION AND OTHERddd
|
Jul 2010
Dec 1997
|
Project Management Professional [PMP] (expires 07/22) Project
Management Institute
Bachelor of Computer Science Carnegie Mellon University, Pittsburgh, PA
|
Other
|
Experienced traveler and willing to travel up to 100% as needed, but
also comfortable with working effectively 100% remote both before and during
the pandemic
|
|
|
|
|
|
Google Drive links to Word, PDF and Text versions of this resume
